Director, Internal Communications

Summary

Join Upwork's Internal Comms team as a Director of Internal Communications! Lead and manage the internal communications function, reporting to the VP, Communications. You will shape the organization's internal messaging, ensuring consistent and impactful communications aligned with company values and goals. Assess existing programs, design and execute comprehensive communication strategies, and work with the executive team. This high-visibility role offers the chance to educate and inspire Upwork's workforce. You'll manage the Internal Comms team, collaborate with cross-functional teams, and evolve metrics to evaluate communication effectiveness. Upwork offers a remote-first work environment and a vibrant culture.

Requirements

• Excellent written and verbal communications skills
• Experience working for organizations that are scaling and going through change
• Experience working remotely and communicating with distributed teams
• Proven success collaborating with and influencing cross-functional partners and executives
• Experiencing building and leading a team
• Equal parts thinker and doer; this role involves both strategy and tactical execution
• Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize
• Flexibility and growth mindset
• A calm, kind demeanor under pressure
• Strong attention to detail

Responsibilities

• Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters team member engagement, and enhances overall company culture
• Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, annual Kick-Off, and communications from our C-suite
• Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet and developing an achievable editorial strategy
• Be a trusted advisor, building relationships across the business, speaking with candor, and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution
• Manage our Internal Comms team effectively and empathetically to achieve consistent high performance – and encourage growth that supports business needs and individual team member goals
• Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications
• Collaborate with our People team to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization
• Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics
• Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches

Benefits

• Remote work
• Development opportunities
• Mentorship
• Employee resource groups
• Amazing benefits
• Annual bonus plan or sales incentive plan
• Long term equity incentive program