Director, NAMER Revenue Operations Business Partners, Commercial and SMB

Summary

Join our team as a Director, NAMER Revenue Operations Business Partners for Commercial and SMB to serve as a strategic business leader to our North America Revenue organization.

Requirements

• Bachelor's degree preferred; MBA or advanced degree is a plus
• 8+ years in Revenue Operations or CS/Sales Operations roles, with experience in Commercial and/or SMB segments
• Proven experience leading large-scale Operations teams, ideally in a large technology company (enterprise software preferred)
• Strong leadership with the ability to drive results across cross-functional teams and matrix organizations
• Demonstrated ability to provide strategic guidance, improve sales productivity, and introduce performance metrics
• Exceptional analytical and problem-solving skills, with experience in developing and measuring operational processes through dashboards and business tools
• Strong communication and presentation skills, with the ability to influence stakeholders and align business units

Responsibilities

• Lead an agile global Revenue Business Partner team to support and guide Sales and Success leaders in driving productivity and growth within the NAMER Commercial and SMB segments
• Analyze performance gaps and develop action plans through operating cadences like forecasting, pipeline management, and QBRs to improve business performance
• Design and implement improvements to business processes, including plays, SPIFFs, and growth programs to enhance performance and revenue
• Drive a deep understanding of industry trends, revenue drivers, and target markets, aligning them with the company’s operating plan and customer motions
• Identify and implement operational enhancements, system customizations, and proactive solutions to meet evolving business needs
• Act as a trusted advisor to the Revenue Leadership team, partnering with Commercial and SMB leaders, and serving as the primary point of contact for the Revenue Operations organization
• Collaborate with cross-functional teams (e.g., Analytics, Enablement, Strategy, Marketing, Product) to solve complex business challenges and drive growth initiatives
• Provide feedback on field trends, friction points, and key issues to improve productivity and align operations teams with priority initiatives

Benefits

Base Pay Range $169,320 - $232,815. Eligible for Bonus Incentive Compensation