Director of Anti-Fraud Solutions

Summary

Join FNA as the Director of Anti-Fraud Solutions, a fully remote role (with preference for Barcelona, London, or Abu Dhabi), where you will lead a high-performing team focused on the company's National Fraud Portal (NFP) solutions. You will shape the future of fraud prevention, guide the strategic direction of fraud-fighting technology, and champion the client perspective. This role requires 15+ years of experience in fraud program strategy and proven execution, along with expertise in payment systems and fraud detection technologies. You will drive business growth, collaborate with sales and product teams, and leverage your thought leadership through speaking engagements and content creation. FNA offers a flexible, remote work environment, professional development opportunities, and a collaborative international team.

Requirements

• 15+ years experience defining end-to-end fraud program strategy, scoping problems, and designing solutions with internal and external stakeholders (product, engineering, sales) with proven execution
• Experience of representing organisational priorities at conferences and events and producing influential thought leadership content, ideally in a high-growth company
• Firm understanding of payment systems, fraud detection technologies, and risk management tools with familiarity of emerging trends
• Fraud expertise and understanding of fraud operations (risk management frameworks/programs, fraud analytics, fraud risk and controls, fraud detection operations, fraud analytics, SAR filings, mule detection, and fraud-related laws, rules, regulations, and industry practices)
• Exceptional communication and interpersonal skills, with the ability to influence and drive change
• Experience in remotely managing cross-functional teams and third-party relationships
• Ability to travel occasionally

Responsibilities

• Guide the strategic direction of our fraud-fighting technology
• Establish and lead a high-performing team supporting the company’s NFP solutions
• Plan and build Client Success and Delivery functions
• Champion the client perspective as you collaborate closely with the Product Lead to shape the NFP Product Development Roadmap, ensuring it meets market needs and exceeds client expectations
• Drive business growth while working alongside the Sales team to identify and secure new business opportunities, leveraging your expertise as a subject matter expert to support the sales pipeline
• Leverage your thought leadership during client roundtables and speaking engagements, and partner with Marketing to develop engaging content (articles, whitepapers, videos) and execute impactful campaigns

Preferred Qualifications

Location: Barcelona, London or Abu Dhabi is preferred

Benefits

• Annual budget for personal and professional development
• Flexible, remote working since 2014
• International team off-sites in sunny locations