Director of Cloud Architecture and Professional Service

Summary

Join Couchbase as the Director of Cloud Architecture and Professional Services – Americas to lead a team of Cloud Architects and Solution Architects. You will be responsible for delivering exceptional services engagements that drive customer success and expansion of Couchbase's NoSQL and cloud database platform. This role requires managing services execution and delivery, working closely with Sales, Solutions Engineering, and Product teams. You will act as an executive sponsor for key customer implementations, guiding customers through architectural design, deployment, and optimization of Couchbase. The position also involves team leadership, developing regional strategies, and fostering cross-functional partnerships. This is a remote position based in the Americas.

Requirements

• 10+ years in Professional Services, Solution Architecture, or Technical Consulting, with at least 5 years in a regional or senior leadership role
• Proven track record of managing teams that deliver enterprise cloud/data platform implementations across North America
• Deep experience with distributed databases, NoSQL, microservices, and cloud-native technologies (AWS, GCP, Azure)
• Familiarity with a traditional RDBMS including schema modeling, performance tuning and configuration
• Demonstrated ability to influence C-level stakeholders and lead complex, multi-phase customer engagements
• Strong operational acumen in managing delivery metrics, utilization, and project profitability
• Exceptional interpersonal, communication, and leadership skills

Responsibilities

• Lead and grow a high-performing Americas-based Professional Services team, including Solution and Cloud Architects
• Define and execute the regional services strategy aligned with Couchbase’s growth and customer success goals
• Manage delivery capacity and resource planning to support both strategic and transactional engagements
• Act as an executive sponsor for key customer implementations, ensuring alignment with business outcomes and rapid deployment success
• Guide customers through the architectural design, deployment, and optimization of Couchbase on-premises, in the cloud, or at the edge
• Partner with Sales and Solutions Engineering to scope engagements and support pre-sales services positioning
• Drive repeatable, scalable services delivery using standardized methodologies, templates, and tooling
• Monitor project health, customer satisfaction (CSAT/NPS), and services utilization to ensure quality and profitability
• Ensure timely resolution of escalations and promote proactive customer risk management
• Attract, coach, and retain top talent with deep technical and consultative skills
• Develop regional onboarding and career progression frameworks to build technical depth and engagement
• Promote a culture of customer obsession, transparency, and continuous improvement
• Collaborate closely with Product and Engineering teams to channel feedback from the field into roadmap planning
• Work with Sales Enablement and Partner teams to support joint delivery models and regional partner readiness
• Contribute to packaging new services offerings and go-to-market strategies tailored to Americas customers

Preferred Qualifications

• Experience with Couchbase or similar NoSQL, in-memory, or distributed database technologies
• Experience supporting Fortune 500 or large enterprise customers in regulated industries
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Benefits

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees