Director of Design

Summary

Join Cro Metrics as their Director of Design and lead a team focused on data-driven experimentation and measurable outcomes. You will establish a design vision, guide the team in creating engaging digital experiences, and operationalize design processes. Responsibilities include leading design projects, fostering collaboration, and ensuring design decisions are data-informed. You will also build strong client relationships, contribute to marketing efforts, and recruit and mentor a high-performing team. The role requires extensive design experience, leadership skills, and a strategic mindset. Cro Metrics offers a flexible, remote-first work environment and competitive compensation.

Requirements

• Experience: 8+ years in design, including 3+ in leadership roles, with a proven track record of building high-performing teams
• Strategic Mindset: Proven ability to synthesize business goals, user needs, and brand narratives into impactful, metrics-driven designs
• Collaborative Spirit: Track record of working effectively with cross-functional teams, fostering open communication and respectful collaboration
• Operational Expertise: Experience implementing design systems, standards, and workflows for efficient, high-quality creative output
• Technical Mastery: Deep familiarity with design software (Figma, Adobe CS, etc.) and a passion for staying ahead of industry trends
• Analytical Skills: Comfort with data analysis, usability testing, and experimentation frameworks; ability to interpret and act on key performance metrics
• Presentation Skills: Strong communicator who can clearly articulate design strategies to clients and stakeholders, translating complex ideas into compelling narratives
• Leadership & Mentorship: Ability to inspire, develop, and retain top design talent while shaping a culture that values curiosity, humility, and shared success

Responsibilities

• Establish and communicate a compelling design vision that aligns with our business goals, client success metrics, and focus on experimentation
• Inspire and guide the design team working with our strategists to explore creative solutions that balance innovation with measurable ROI
• Serve as the champion for design across the organization, elevating its role in delivering outstanding client outcomes
• Lead design projects that drive improved conversion rates, customer engagement, and overall ROI for our clients
• Partner with cross-functional teams (Product, Strategy, Program Management, Engineering) to understand client objectives and develop impactful, user-centered designs that move the needle
• Consistently articulate the ‘why’ behind design decisions, demonstrating how great design connects with consumers and drives meaningful action
• Cultivate strong relationships with client teams and internal stakeholders, championing a culture of open communication and teamwork
• Guide designers and cross-functional partners to solve complex problems collaboratively, prioritizing the best solution over personal preference
• Provide clear and constructive feedback, encouraging continuous improvement while leaving ego at the door
• Develop and refine scalable processes to deliver high-quality creative work efficiently and effectively
• Implement and socialize design standards that maintain consistency across projects and teams
• Ensure the design team adapts quickly to changing client needs, industry trends, and new technologies
• Demonstrate mastery of design tools and workflows (e.g., Figma, Adobe Creative Suite) to streamline collaboration and productivity
• Blend creative exploration with data insights, incorporating learnings from A/B tests, analytics, and user research into design decisions
• Partner with analytics and strategist teams to measure the impact of design initiatives, iterating rapidly to optimize performance and deliver measurable results
• Act as a compelling presenter and storyteller, persuasively explaining design rationale and connecting design decisions to business outcomes
• Build trust and confidence with clients through expertise, empathy, and a deep understanding of their brand vision and objectives
• Recognize and pursue opportunities for expanding client relationships through additional design services and thought leadership
• Recruit, mentor, and inspire a high-performing design team, ensuring alignment with Cro Metrics’ service offerings and internal marketing needs
• Partner with People Operations and Leadership to attract, hire, retain, and grow diverse design talent and manage a network of freelance resources
• Maintain a healthy balance between design excellence, client needs, and profitability, always striving for sustainable growth and impact
• Collaborate with Marketing and Business Development teams to develop compelling pitches, decks, case studies, and thought leadership content
• Evolve and enhance the Cro Metrics’ brand
• Position data+design as a key differentiator in Cro Metrics’ offerings, driving client acquisition and expansion

Benefits

• Flexible & Remote-First: Enjoy the freedom to work from (nearly) anywhere in the U.S., supported by a culture that prioritizes balance and well-being
• Compensation: $130-160k plus benefits