Director of Engineering

Summary

Join our team as a Director of Engineering at Customer.io, where you will lead and manage engineering teams to deliver projects, foster a culture of accountability, and oversee solution scalability. We're looking for someone with experience leading multiple engineering teams, a deep understanding of SaaS software architecture, and strong communication skills.

Requirements

• Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company
• A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure
• A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development
• Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately
• A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments
• A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers
• Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities

Responsibilities

• Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process
• Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment
• Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives
• Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals
• Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability
• Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices
• Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io