Director of Engineering

Summary

Join ServiceNow to redefine the future of App Development with AI, leading high-impact engineering teams building the next-generation Smart Apps platform. As Director of Engineering, you will drive the roadmap, make critical architectural decisions, and ensure the platform's reliability, scalability, and performance. You'll collaborate with cross-functional partners, mentor engineering managers, and cultivate a culture of technical excellence. This critical role involves owning strategy, development, and execution, pushing the boundaries of intelligent app development. You will report to the Senior Director of Engineering and be a hands-on leader solving complex problems. The position offers a competitive salary and benefits package.

Requirements

• Bachelors in computer science or related field
• 12+ years in software development
• 6+ years leading engineering teams (preferably in AI/ML)
• Hands-on, highly technical leader with strong collaboration and communication skills
• Experienced with LLMs and building enterprise-grade AI software and tools
• Strong familiarity with modern AI/ML lifecycle tooling and infrastructure, such asModel development PyTorch, TensorFlow, Hugging Face, LangChain
• Experiment tracking MLflow, Weights & Biases
• Containerization & orchestration
• Observability & monitoring
• RAG technologies
• Solid background in technology stacks such as Node.js, TypeScript, Java, and frontend frameworks like React and Angular
• Full product lifecycle expertise: design, planning, development, launch
• Solid foundation in distributed systems, full-stack development, CI/CD
• Embraces rapid, iterative improvement and continuous learning
• Strategic, creative thinker who inspires change and influences alignment
• Effective in fast-paced, ambiguous environments with a strong sense of ownership

Responsibilities

• Lead high-impact engineering teams building the next-generation Smart Apps platform, powered by advanced reasoning LLMs and designed to serve both internal and external developers
• Own strategy, development, execution—driving the roadmap, making critical architectural decisions, and ensuring the reliability, scalability, and performance of the Smart Apps platform on the ServiceNow Cloud
• Collaborate closely with cross-functional partners—Product Management and Developer Experience teams—to align on roadmap priorities
• Be a hands-on leader solving complex problems
• Mentor engineering managers, cultivate a culture of technical excellence, promote innovation, high-velocity, high-quality delivery across the team

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs