Director Of Film And Tv Operations

Summary

Join Wrapbook's innovative team as the Director of Film and TV Operations! This remote position (USA/Canada) requires crafting and executing a strategy to optimize efficiency and collaboration across multiple teams (FTV Implementation, Production Accounting, Customer Success, and Union Paymasters). You will build and scale a best-in-class onboarding function, partner with cross-functional teams, lead and mentor a diverse team, and implement new processes to enhance efficiency and drive innovation. The ideal candidate possesses extensive experience in a customer-facing leadership role, preferably in FinTech, and a deep understanding of the film and TV industry. Wrapbook offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• 7+ years of experience in a customer facing leadership role, preferably in the financial technology industry
• Strong leadership and team management skills, with a track record of building and developing high-performing teams
• Exceptional interpersonal and communication skills, with the ability to engage and influence customers and stakeholders at all levels
• Strategic thinker with a deep understanding of the film & tv entertainment industry required
• Analytical mindset, with the ability to leverage data and metrics to drive informed decision-making
• Customer-centric approach and a passion for delivering exceptional customer experiences
• Proven ability to manage multiple teams and priorities and thrive in a fast-paced, dynamic environment
• Bachelor's degree in business, marketing, or a related field (MBA preferred)

Responsibilities

• Take full ownership of the delivery and P&L performance for our Film and Television Operations, ensuring alignment with company goals
• Drive operational excellence by optimizing the current Film and TV team and crafting a clear vision and strategy for onboarding, servicing, and payroll processing within the Film and Television vertical
• Build and scale a best-in-class onboarding function, including the creation of standard operating procedures (SOPs), development of customer-facing resources, and establishment of measurable key performance indicators (KPIs) to ensure success and scalability
• Partner with cross-functional teams—Sales, Marketing, and Product—to align customer success strategies with broader organizational objectives, defining and continuously monitoring KPIs to track progress
• Lead, mentor, and inspire a diverse team, including Implementation Specialists, Production Accounting Specialists, Customer Success Managers, and Paymasters, fostering a culture of excellence, collaboration, and high performance
• Collaborate across departments to implement new processes, systems, and tools that enhance efficiency and drive innovation across all FTV functions
• Build strong relationships with key customers, ensuring our service delivery meets their unique needs and consistently provides a concierge-level experience that sets Wrapbook apart

Preferred Qualifications

• Film and TV Union Payroll experience preferred
• Experience working with Gainsight and/or Salesforce preferred

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service