Director of Partner Success

Summary

Join our team as Director of Partner Success, leading partner satisfaction, retention, and growth within our agency.

Requirements

• Partner Relationship Expertise
• Skilled in managing and growing partner relationships, addressing issues, and consistently enhancing satisfaction
• Leadership & Team Development
• Demonstrated experience in leading, mentoring, and inspiring teams with strong people management and a collaborative approach
• Strategic Vision
• Proven ability to align partner success initiatives with broader business objectives, create long-term growth plans, and anticipate partner needs
• Analytical & Decision-Making Skills
• Adept in analyzing performance metrics and using data to make decisions that drive partner success
• Conflict Resolution
• Effective in managing and resolving partner and team conflicts with a solutions-focused approach

Responsibilities

• Partner Relationship Management
• Create and implement strategies to drive partner satisfaction and long-term retention
• Serve as the key advocate for partners, promptly addressing needs, resolving issues, and delivering effective solutions
• Conduct regular partner reviews and check-ins, gathering insights to continually elevate the partnership experience
• Team Leadership & Development
• Lead and mentor the Partner Success and Practice Growth Advisor teams, fostering a collaborative and high-performance culture
• Develop training programs and continuous improvement initiatives, enhancing the team's ability to provide strategic, consultative support to partners
• Support team members with conflict resolution, skills development, and guidance to meet evolving partner needs
• Strategic Planning & Alignment
• Align team activities with business objectives, working closely with the founders, Director of Operations, and Director of Product on strategic initiatives
• Analyze partner feedback and trends to refine strategies and optimize the impact of Partner Success and Practice Growth Advisor teams
• Collaborate with cross-functional teams to ensure offerings meet partner goals, providing insights to shape product and marketing efforts
• Performance Analysis & Continuous Improvement
• Track key metrics like engagement, utilization, and revenue to drive data-informed decisions
• Lead initiatives to standardize and enhance best practices for onboarding, training, and partner engagement
• Evaluate feedback and industry trends to uncover growth opportunities, improve service quality, and elevate partner experiences

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/personal days)
• Remote position