Kitty Hawk is hiring a
Director of Student Services

Summary

Join Project Kitty Hawk as the Director of Student Services and lead a team of student success coaches in delivering comprehensive student support services, fostering academic success, personal growth, and professional development in a virtual learning environment.

Requirements

• Master’s degree in Higher Education Administration, Student Affairs, Counseling, or a related field
• Minimum of 5-10 years of experience in online student services or a related area within higher education, with at least 3 years in a leadership role
• Strong leadership and team management skills with the ability to inspire and motivate staff
• Excellent interpersonal, communication, and problem-solving skills
• Demonstrated ability to develop and implement student-centered programs and initiatives
• Knowledge of current trends and best practices in student services, particularly in an online learning context
• Proficiency with technology and tools used in virtual education and student support

Responsibilities

• In partnership with the VP of Student Experience, develop and execute a strategic plan for Student Services that aligns with the university's mission, vision, and goals
• Lead and manage a team of student success coaches, providing direction, support, and professional development opportunities
• Monitor and assess the effectiveness of student services programs and initiatives, using data-driven approaches to enhance the student experience
• Design and implement programs to improve student retention, satisfaction, and success, particularly focusing on the needs of online learners
• Collaborate with academic departments to support students at risk of academic failure and develop intervention strategies
• Oversee the development and execution of orientation programs, workshops, and student events to foster community and engagement in a virtual setting
• Oversee coaching, advising, tutoring, and wellness services to support students’ mental, emotional, and physical health
• Ensure that all student services operations comply with federal, state, and institutional regulations, including ADA, FERPA, and Title IX
• Prepare and present regular reports on student services metrics, including student satisfaction, retention rates, and program effectiveness, to senior leadership
• Foster partnerships with other university departments, faculty, and external organizations to support the holistic development of students
• Serve as a primary point of contact for student concerns and grievances, ensuring timely and appropriate resolutions
• Communicate effectively with students through various channels, ensuring they are aware of available resources and support services

Benefits

• Full medical/dental/vision coverage
• 401K with match
• Generous time-off policy with paid volunteer time