Director, Process Engineer

Summary

Join Airspace, a leading tech-enabled freight forwarder, as the Director, Process Engineering. You will play a critical role in driving financial performance by designing, configuring, and optimizing logistical and operational processes. The initial focus will be on high-impact areas such as customer billing, service partner costing, procurement, pricing, and customer profitability analyses. This role requires cross-functional collaboration with Operations, Analytics, Product, and Revenue teams to streamline workflows, implement automation, and improve transparency. You will lead efforts to map current-state processes, identify inefficiencies, and design scalable, future-state solutions. A core responsibility includes identifying and improving inefficient workflows, building a roadmap from manual to automated solutions, and potentially utilizing outsourced labor for interim solutions. This position offers a chance to make a significant impact on a rapidly growing company.

Requirements

• Bachelor’s Degree in Industrial Engineering, Supply Chain, Logistics, or a related field
• 8+ years of experience in a process engineering role, ideally within a 3PL, transportation, or logistics-focused environment
• Demonstrated success in process mapping, system design, configuration, testing, and implementation
• Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
• Strong analytical and problem-solving skills; ability to translate business requirements into scalable technical solutions
• Experience developing SOPs, IOPs, training materials, and process documentation
• Excellent communication and stakeholder management skills across all organizational levels
• Proven ability to manage multiple priorities in a fast-paced, ambiguous environment

Responsibilities

• Analyze business and operational requirements to design efficient, scalable workflows that ensure accurate and timely data capture within the TMS
• Develop detailed process maps and system workflows to support both standard and customized solutions tailored to evolving customer and business needs
• Collaborate with R&D, Operations, and Executive Leadership to configure and deploy TMS enhancements that improve data flow, support growth, and enable long-term scalability
• Identify manual or low-value processes and build structured automation roadmaps aligned with R&D priorities
• Lead development of test plans and User Acceptance Testing (UAT) to validate system enhancements prior to deployment
• Collaborate with internal stakeholders and vendors to identify & resolve configuration issues
• Support go-live efforts for new features, process rollouts, and customer onboarding, ensuring seamless transitions and minimal disruption
• Develop and maintain training materials, SOPs, and documentation to support user adoption; partner with the Chief of Staff for Operations on major rollouts as needed
• Deliver hands-on training and coaching for super users, emphasizing best practices and system optimization
• Act as a primary support contact for super users, resolving issues and providing ongoing guidance to ensure effective system utilization
• Identify opportunities to enhance operational efficiency, eliminate manual tasks, and streamline workflows across functional teams
• Monitor KPIs, perform root cause analyses, and implement data-driven solutions to improve process performance
• Advocate for automation and scalable best practices that reduce cost, increase throughput, and align with financial objectives

Preferred Qualifications

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with JIRA, Tableau, Power BI, or similar tools is a plus

Benefits

• Competitive salary
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match