Director, Product Management-Emerging Technology and Innovation

Summary

Join Twilio's Emerging Technology and Innovation team as the next Director of Product Management. Lead a team focused on Horizon 3 innovation, shaping breakthrough product concepts for the next 3-5 years. Responsibilities include defining Horizon 3 strategy, managing the innovation portfolio, providing market intelligence, and leading structured experimentation. You will build strong cross-functional partnerships and foster a culture of innovation. Success is measured by creating a pipeline of future bets and elevating the organization's long-term innovation capacity. This is a remote role based in the US or Canada, with occasional travel.

Requirements

• Proven experience (10+ years) as a Director or Senior Product Manager leading high caliber, cross-functional teams in a zero to one environment, ideally in a technology/enterprise SaaS, platform, or developer-centric organization
• Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments
• Deep familiarity with emerging technologies and how to translate them into commercially viable offerings
• Strong analytical, conceptual, and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making
• Demonstrated ability to recruit, coach, and develop diverse product talent for high-ambiguity, high-risk product domains
• Comfort navigating ambiguity, identifying opportunity in uncertainty, and learning from failure as well as success
• Strategic influence and executive communication skills; able to “sell the future,” align diverse stakeholders, and champion big, unconventional ideas
• Passion for inclusion, equity, and building a world-class innovation culture
• BS in Computer Science, Engineering, or equivalent practical experience

Responsibilities

• Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio
• Innovation Portfolio Management: Define and drive the portfolio strategy for disruptive product bets, ensuring alignment with company vision and resource allocation for long-term opportunities
• Vision & Foresight: Provide market and technology intelligence, connecting external trends, customer “weak signals,” and internal capabilities to identify transformational product opportunities
• Structured Experimentation: Instill repeatable frameworks for hypothesis-driven discovery, rapid prototyping, validation, and early-stage business case development across the team
• Cross-Functional Collaboration: Build strong partnerships across engineering, research, design, go-to-market, and corporate strategy functions
• Market & User Research: Coach the team on customer interviews, gathering market intelligence, analyzing usage patterns, and synthesizing insights from early testing to inform ongoing project direction
• Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders
• Team Leadership and Culture building: Recruit, mentor, and lead a diverse team of Horizon 3 Product Managers. Foster a culture of psychological safety, creative risk-taking, and high performance

Preferred Qualifications

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave