Director, Professional Services

Summary

Join us in building the future of DevOps and AI/ML professional services as a Director of Professional Services, leading high-performing teams across Atlassian, DevOps, and AI/ML practices.

Requirements

• Proven track record of building and scaling professional services organizations in the technology sector
• Deep understanding of DevOps tools, methodologies, and best practices
• Experience in scaling operations across multiple geographies
• Strong business acumen with a history of exceeding growth targets
• Excellence in developing and executing go-to-market strategies
• Ability to operate autonomously while maintaining alignment with company objectives
• Located in or willing to relocate to the Greater Toronto Area
• Essential Experience 10+ years of technology services experience with at least 5 years in leadership roles
• Demonstrated success in building and growing professional services practices from the ground up
• Track record of achieving significant year-over-year growth
• Experience with enterprise customers and complex solution delivery
• Strong background in DevOps, with exposure to AI/ML technologies a plus

Responsibilities

• Build and scale high-performing professional services practices that consistently exceed market growth rates of 20-35% CAGR
• Design and execute the strategy for our PS organization across North America and Europe
• Create and optimize service offerings that complement our managed services/platforms portfolio
• Develop and implement best practices that drive exceptional customer outcomes
• Build and lead high-performing teams across our Atlassian, DevOps, and AI/ML practices
• Drive innovation in service delivery methods and customer engagement models
• Collaborate with our stellar leadership team to identify and capture market opportunities

Benefits

• Competitive compensation package
• Opportunity to work with cutting-edge technologies and methodologies
• Opportunity to strategically collaborate with our ISV and Superscaler partners