Director, Quality Engineering

Summary

Join WorkWave as the Director, Quality Engineering and lead the company's product suite strategy to ensure timely delivery of high-quality software. Collaborate with developers and testers, leading automation and performance engineers. Define and implement the enterprise strategy for quality engineering, test automation, and performance testing, standardizing tools and frameworks. Establish metrics and criteria for non-functional requirements and manage a comprehensive test plan execution and reporting framework. Partner with infrastructure teams to ensure resource availability and provide guidance on automated testing techniques. Oversee performance management for direct reports, including hiring, compensation, and employee relations. Develop team members, identify future leaders, and serve as an escalation point for complex issues. Work with leadership to define strategic vision and operational procedures, and evaluate processes for improvement. The role requires 10+ years of experience in a related field, minimum 8 years in agile/scrum, and a bachelor's degree in a technical field. A competitive salary of $180,000-$225,000 per year is offered, along with a 25% bonus.

Requirements

• 10+ years of experience in related field
• Minimum 8 years prior experience in agile and scrum methodologies
• Experienced in the use of metrics to drive high velocity of outcomes while ensuring that all outcomes meet the definition of done
• Exceptional collaboration skills, applied successfully within a team as well as other areas
• Exceptional problem solving, critical thinking, and analytical skills
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience in communicating with customers a must
• Ability to articulate ideas to both technical and non-technical audiences
• Exceptional ability to self-motivate and direct
• Superior analytical, evaluative and problem-solving skills
• Ability to motivate in a team-oriented, collaborative environment
• Entrepreneurial personality strong sense of urgency
• Enthusiasm and ability to mentor less experienced team members
• Bachelor degree in a technical field such as Computer Science, Computer Engineering, or Electrical Engineering

Responsibilities

• Lead the vision and strategy to define, socialize and implement the enterprise strategy and roadmap for quality engineering, test automation and performance testing
• Identify and implement the standardization of tools and frameworks for test automation and performance testing needs in support of the overall product delivery organization through the continuous research of market best practices
• Define the metrics and criteria for all non-functional requirements including availability, reliability, quality, performance and security in collaboration with the appropriate internal stakeholders
• Implement and manage a test plan, execution and reporting framework that is used by all product delivery teams
• Collaborate and partner with the infrastructure team to meet the required infrastructure needs, test environments and VMs, ensuring the timely availability of required hardware and software resources
• Lead and oversee the guidance provided on tools, techniques for automated API tests and improved code coverage; extend support to product teams wherever necessary
• Establish and assure leadership adherence to budgets, schedules, work plans, and performance requirements
• Collaborate with senior management and executives to define and ensure success of department strategy
• Provide managerial direction and oversee all aspects of performance management for direct reports. Measure and hold direct reports accountable for meeting defined performance standards; provide feedback to employees; ensure management team is defining and holding teams accountable for all aspects of performance management of direct reports
• Oversee and hold management accountable for all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees. Oversee the identification and hiring of new employees
• Oversee and ensure the development of team members; provides coaching to employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers. Identify and develop future leaders
• Provide strategic influence to internal peers and industry groups
• Serve as an escalation point for complex issues; provide guidance and resources to assist with resolution of issues, and removing obstacles for team
• Work with the leadership to plan and set the strategic vision, organizational structure, operating policies and procedures and management practices to ensure department delivers operational excellence
• Evaluate the process and procedures used by the team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change. Work collaboratively across departments with leaders

Benefits

• Health and dental
• 401k with company match
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
• Remote work flexibility