Director, Research

Summary

Join Huge as their Director of Research and lead their global research and customer insight capabilities. You will oversee research projects, manage and mentor the research team, collaborate with designers and strategists, and partner with client services. The ideal candidate has significant hands-on experience with user research, a passion for research, and strong communication skills. You will be responsible for designing and selling research programs, expanding the global research team, and ensuring quality research outputs. This is a remote position within the United States, excluding New Mexico and Hawaii. The salary range is $110,000-$140,000 USD.

Requirements

• A significant amount of hands-on experience with user research and customer insights centered around digital; agency experience a plus
• Passion for research and an entrepreneurial spirit
• Smart, strategic thinker with a proven ability to multitask and prioritize
• Experience with various research methodologies and tools and a keen understanding of when to use which
• Ability to adjust research tasks based on timing (comfortable with guerilla testing and quick turnarounds)
• Ability to create actionable findings that lead to smart strategies and best-in-class designs
• Familiarity with Morae and/or other usability testing software
• Fluency with usability heuristics and relevant HCI literature
• Experience managing, growing, and mentoring other researchers
• Strong writing, editing, and oral communication skills
• Expert moderation skills

Responsibilities

• Lead, shape, and grow user research and customer insight capabilities across Huge globally
• Oversee and ensure the quality of all Research insights and deliverables
• Manage and mentor the Research team
• Collaborate with Designers and Strategists to set research goals and ensure quality research outputs
• Partner with Client Services and Program Management to quote, scope and plan research activities for new and existing engagements
• Evangelize the value of user research internally and externally
• Partner with senior clients and client-side research teams
• Develop and share archives of research methodologies and observations
• Define, lead, and publish internal research projects

Preferred Qualifications

• UX design experience is a bonus
• Proactive, hands-on person who loves a challenge

Benefits

$110,000 — $140,000 USD