Director, Salon Education and Sales Talent Development

Summary

Join Kao Salon Division as the Regional Capability and Talent Development Manager, leading the team in implementing sales and education training strategies across the Americas. You will manage training for hairdressers, sales personnel, and distributors, utilizing both in-person and online methods. Responsibilities include managing training budgets, evaluating training effectiveness, and collaborating with design teams to establish training excellence standards. The ideal candidate possesses extensive experience in cosmetology, sales, and training management, along with expertise in digital platforms. Kao offers a competitive salary ($136,000-$200,000), comprehensive benefits (healthcare, 401k match), 41 days off, and a remote work environment.

Requirements

• College Degree or equivalent market experience/qualification preferred
• Minimum 10+ years field level experience as a licensed cosmetologist or salon consultant
• 5+ years experience in training/employee development management position
• Must have a knowledge of, technical and communication skills in the areas of hairdressing, selling, content development and evaluation skills
• Management experience of a sales and/or an education team, including utilization of coaching, assessment and influencing skills within that type of organization
• Excellence in conflict resolution and working within a matrix environment
• Expert knowledge in digital platform (Learning Management Systems & SAP) use is required

Responsibilities

• Manage the Region Education Capability and Talent Development Team to deliver the best trainings, coaching and standards for the artist network, Academy staff, field Education teams in presentation skills, cutting and styling skills and hair color skills across the Region in collaboration with other Region and Design Team counterparts
• Manage the Region Sales Capability and Talent Development Team to deliver excellence in trainings, implementation of selling skills for all levels of the sales organization, from new hires to field sales managers. This includes presentation skills, product knowledge, retail expertise and upskilling overall sales talent development
• Manage the LMS platform content and, where required, the content development necessary to extend the reach of the Education and Sales Development training teams through online implementation and activity
• Devise appropriate formats for field Sales materials in collaboration with Regional and Design Team counterparts
• Devise a system of review, evaluation and coaching for accountability to guarantee the standards taught by training teams are practiced and in use
• Manage and be accountable for the training budgets and expenses
• Periodically monitors trainings in-person and evaluates presentation skills of the Regional Education and Sales trainers and field sales manager to ensure professional standards of Kao are met and/or exceeded

Benefits

• Healthcare
• 401(k) plus company match
• 41 total days off (vacation + holidays + sick)
• A reasonable salary range of $136,000 - $200,000
• Remote work environment