Director, Site Reliability Engineering

Summary

Join Invoca's Reliability Engineering team as a seasoned manager leading a team of 8-10 SREs. You'll provide direct management, build team capabilities, and solve challenging problems. Leverage your 5+ years of hands-on SRE/DevOps experience and 3+ years of management experience to guide strategic decisions and drive operational excellence. This remote role requires proficiency in AWS, GCP, Kubernetes, Linux, and various other technologies. Invoca offers a competitive salary, comprehensive benefits including generous PTO, healthcare, retirement plan, and paid family/medical leave, and a supportive work environment.

Requirements

• 5+ years of hands-on experience in an SRE, DevOps, sysadmin, or infrastructure engineering role
• Have strong opinions coupled with an open mind for infrastructure design, architecture, and automation based on organizational context, experience, and industry practices
• Ability to use understanding of both established systems and general industry direction to help guide strategic decisions
• A breadth of knowledge and best practices in various core infrastructure technologies, particularly those in use at Invoca or similar
• Cloud computing fundamentals, particularly in AWS & GCP
• Containerization, specifically Docker and Kubernetes via kops
• Linux, especially Debian
• Configuration management tooling, particularly Chef
• Observability tooling, we use Prometheus, Grafana, Thanos, Karma, and ELK
• Telephony with SIP, FreeSWITCH, and Kamailio
• Other ownership areas include Kafka, Consul, MySQL
• Ability to successfully work and manage in a remote-first and asynchronous communication culture
• Ability to coordinate complex technical projects while providing high-level progress updates in clear, business-friendly terms
• Can reliably and quickly diagnose problems with people, process, and technology, find agreement, and drive to resolution
• Ability to ask good questions, get to decisions, stay curious, and promote psychological safety
• Help the team clarify and break down larger problems along with defining constraints to leverage their technical expertise when designing and implementing solutions
• Use metrics, data, and your team’s collective experience to drive development decisions and maximize value/ROI, reduce risk, and deliver with a high bar for quality
• Display a strong sense of operational excellence, ownership for your services, and production uptime
• Ability to set high standards coupled with deep devotion for your team’s success
• Ability to promote a culture of understanding, learning, support, quality, and reliability
• 3+ years of experience directly managing SRE, DevOps, sysadmin, or other infrastructure teams
• Significant experience as a hiring manager
• Experience building, staffing, and maintaining high-performing engineering teams

Responsibilities

• Provide direct management to an SRE Tech Lead and a team of 8-10 direct reports across two teams
• Build capabilities in your engineers to meet the requirements and competencies of their role
• Organize the team around solving challenging problems presented by the team and the business
• Draft, evolve, and communicate process, strategy, vision, and goals
• Assist or own vendor management for infrastructure and platform tools
• Apply a build/borrow/buy framework to technology decisions
• Assist with compliance auditing activities for PCI, SOC, and ISO
• Set standards and policies for infrastructure usage across the engineering org
• Solicit feedback from internal customers on infrastructure challenges and opportunities
• Organize and facilitate work in 2-week sprints, initiatives, epics, and stories
• Own the post-incident work process for the team to improve following incidents in our service area
• Administrative work and facilitation for the team
• Participate in an incident commander on-call rotation approximately two days per month

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more
• Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock options - All employees are invited to ownership in Invoca through stock options
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program
• Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service
• Wellness Subsidy - In further support of your well-being , Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more
• Position Base Range - $190,000.00 - $300,000.00/year, plus bonus potential