Remote Disaster Relief Agent

Summary

Join Atento in building a pipeline of candidates for upcoming work as a remote Customer Service Representative (CSR) supporting FEMA. This role requires customer service experience and fluency in English.

Requirements

• At least six (6) months of customer service experience required
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 25 WPM (words per minute)
• Ability to pass a federal background check
• Ability to comply with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Hardwired internet (ethernet) connection
• Private work area and adequate power source

Responsibilities

• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
• Utilize standard technology such as telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
• Assist callers
• Refer escalated calls as needed to supervisor

Preferred Qualifications

Experience with FEMA is preferred, but not required