Atento is hiring a
Disaster Relief Agent

Summary

Atento is hiring for a remote Customer Service Representative (CSR) position to assist callers with questions and concerns around local or state emergencies for FEMA. The hourly wage is 14.84, and employees will receive comprehensive training. Required qualifications include at least six months of customer service experience, English fluency, typing speed of 25 WPM, ability to pass a federal background check, and ability to work nights, weekends, and overtime as needed. Preferred qualification is experience with FEMA.

Requirements

• At least six (6) months of customer service experience required
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 25 WPM (words per minute)
• Ability to pass a federal background check
• Ability to comply with moderate computer usage
• Experience with and/or ability to use call center telephony equipment
• Hardwired internet (ethernet) connection
• Private work area and adequate power source

Responsibilities

• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
• Utilize standard technology such as telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
• Assist callers
• Refer escalated calls as needed to supervisor

Preferred Qualifications

Experience with FEMA is preferred, but not required

Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
• Employees will be provided with paid, comprehensive training