District Success Manager

Summary

Join CommonLit, a nonprofit edtech organization, as a District Success Account Manager! In this role, you will onboard and train partner schools and districts on our digital literacy program, monitor usage data, troubleshoot challenges, and work to renew and expand contracts. You will build strong relationships with administrators and ensure customer satisfaction. The ideal candidate has 5+ years of experience in literacy-based teaching or related fields, excellent communication skills, and a data-driven approach to problem-solving. This position offers professional and compensation growth, including a performance-based commission. CommonLit is a remote-first organization committed to a supportive and inclusive company culture.

Requirements

• A Bachelor’s degree
• 5+ years of relevant work experience
• Experience working with communities of color
• Strong entrepreneurial spirit and eagerness to work in a fast-paced environment
• Strategic thinker, self-starter, with strong time management and organizational skills
• Strong attention to detail and desire for feedback

Responsibilities

• Develop a comprehensive understanding of CommonLit’s digital literacy program and technology platform
• Build strong relationships with administrators in CommonLit’s partner schools and districts
• Effectively onboard, train, and support partner schools and districts
• Proactively monitor usage, adoption, satisfaction, and overall customer health
• Creatively and strategically manage partners at risk of churn and identify opportunities to extend and deepen contracts with districts
• Troubleshoot customer roadblocks or challenges throughout the school year to ensure that CommonLit’s digital literacy program is effectively implemented
• Ensure customer satisfaction and retain/renew a high proportion of accounts managed
• Effectively learn to utilize software tools such as Salesforce, Slack, Zoom, GSuite, HubSpot, Notion, etc. that are commonly used throughout the organization
• Closely collaborate with many CommonLit teams including sales and product development

Preferred Qualifications

• Evidence of success as a teacher in K-12 education
• Experience in account management, customer service, sales, hospitality

Benefits

• Health, dental, and vision insurance
• HSA and FSA Plans, including Medical FSA, Limited FSA, and Dependent Care FSA options
• Company-sponsored basic life insurance, with additional options for supplemental life insurance
• Legal insurance
• 401(k) retirement plan with a 4% safe harbor employer match
• Access to exclusive discounts, including pet insurance, hotel booking discounts, and more
• Pre-tax commuter benefits for employees in the D.C. metropolitan area
• Remote work support, including a home office set-up stipend
• 16 paid holidays annually
• Paid time off accruals and sick leave
• Paid family leave, including caregiver leave, medical leave, and 12 weeks of paid parental leave
• 2 floating holidays
• Volunteer and school visitation leave
• Jury duty leave
• Bereavement and compassionate leave
• Flexible work options
• Monthly remote activities, such as dumpling-making, yoga, and virtual escape rooms
• Monthly "CoffeeLit" sessions for connecting with colleagues
• Learning and development opportunities for teams and individuals