Donor Relations Specialist

Summary

Join Mercy For Animals, a leading farmed animal advocacy organization, as a Donor Relations Specialist! In this remote role (US, Canada, or Latin America), you'll provide exceptional customer service to donors, manage stewardship platforms, create engaging content, and support the development team's events and campaigns. You'll leverage your project management and communication skills to enhance donor relationships and contribute to our mission of ending industrial animal agriculture. This position offers a competitive salary, comprehensive benefits, and the opportunity to work with a passionate and dedicated team. Apply today and help us build a more compassionate food system!

Requirements

• Minimum of two years’ professional experience in customer service, communications, project management, or a related field
• Experience in fundraising, nonprofit communications, or customer-service resolution, showing compassion, good listening skills, and a grasp of effective follow-up steps
• Strong attention to detail and ability to follow Mercy For Animals’ style and editing guidelines
• Excellent written and spoken communication skills
• High level of organization and efficiency
• Self-motivation and ability to work well independently and under pressure
• Ability to work creatively and effectively as a team member
• Proficiency in Google Suite
• Friendly, positive, and service-oriented personality
• Commitment to the mission and values of the organization
• Commitment and openness to continued personal and organizational growth in diversity, equity, inclusion, and justice principles

Responsibilities

• Respond to donor inquiries, via phone and email, in a timely and courteous manner while adhering to Mercy For Animals’ editing process and language and communication style
• Develop and project-manage content for digital donor-stewardship materials, including newsletters, monthly donor updates, donation forms, development email signatures, and acknowledgment letters, with minimal guidance
• Provide support, including project management, to the development department during events and special campaigns
• Manage stewardship donation platforms, such as GivePanel, Double the Donation, and ThankView, including routine updates, audits, and strategy development
• Routinely conduct research on donor relations best practices
• Manage and lead special yearly projects for SMS, workplace giving, and end-of-year fundraising
• Lead the application process for award nominations, such as the Anthem Awards and ADRP International Stewardship Awards
• Adhere to all organizational policies and procedures
• Perform any other duties assigned by team leader

Preferred Qualifications

• Experience with Salesforce or similar CRM donor databases
• Ability to manage multiple projects simultaneously and meet competing deadlines (experience in project management preferred)

Benefits

• Annual salary of $49,997–$62,997 USD (paid hourly), depending on qualifications
• No- or low-cost health, vision, and dental insurance
• Generous paid time off and sick leave
• 401(k) retirement plan, with a dollar-to-dollar employer match of up to 3% of your annual earnings