Remote DXP Support Engineer, Drupal, PHP

Summary

Join Acquia as a DXP Support Engineer and contribute to delivering world-class support experiences to customers while developing your technical skills and leadership abilities.

Requirements

• Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field
• Minimum of 3 years in a technical support organization or similar
• Clear understanding of the LAMP stack and comfortable using the command line / bash
• Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Strong analytical and problem-solving skills, with a customer-centric approach
• Familiarity with support ticketing systems, CRM software, and other relevant tools

Responsibilities

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs