E-Channels Transaction Monitoring Officer

Summary

Join Moniepoint, a rapidly growing financial services platform in Africa, as an E-Channels Transaction Monitoring Officer. Working under the Lead, Fraud Solutions Management, you will play a crucial role in detecting and preventing fraudulent transactions. Collaborate with fraud prevention and investigation teams to manage fraud risks effectively. This role requires analyzing transactions, flagging suspicious activity, contacting customers for verification, and investigating fraudulent accounts. You will also report suspicious activities to relevant authorities and prepare reports on fraudulent transactions. The position offers a challenging and rewarding opportunity to contribute to a dynamic and innovative company.

Requirements

• Bachelor's degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics)
• 3-5 years experience in transaction monitoring,customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries
• Strong understanding of payment transaction trends and account statement analysis
• An excellent team player, target driven, and highly motivated
• Excellent analytical and problem-solving skills
• Excellent understanding of transaction routing and processing
• Strong verbal, speaking and written communication and interpersonal skills
• Excellent time management skills

Responsibilities

• Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
• Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows
• Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
• Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions
• Monitor customers’ accounts and transactions to determine those with high fraud risks
• Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation
• Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements

Preferred Qualifications

• Relevant accounting or security certifications such as ACA, CFE, Security+
• A combination of any two or more experience(s) in transaction monitoring, customer service, fraud investigation or fraud examination
• Knowledge of banking or FinTech industry regulations or standards