E-Channels Transaction Monitoring Officer

Summary

Join Moniepoint, a rapidly growing financial services platform in Africa, as a Transaction Monitoring Analyst. Working under the Lead, Fraud Solutions Management, you will play a crucial role in detecting and preventing fraudulent transactions. Collaborate with fraud prevention and investigation teams to manage fraud risks effectively. Analyze transactions, flag suspicious activity, and contact customers for verification. Investigate and block fraudulent accounts, report suspicious activity to relevant institutions, and prepare reports on fraudulent transactions. Ensure compliance with internal policies and regulatory requirements. This role requires strong analytical and problem-solving skills, excellent communication, and experience in transaction monitoring or a related field.

Requirements

• Bachelor's degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics)
• 2 - 4 years experience in transaction monitoring, customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries
• Strong understanding of payment transaction trends and account statement analysis
• An excellent team player, target driven, and highly motivated
• Excellent analytical and problem-solving skills
• Excellent understanding of transaction routing and processing
• Strong verbal, speaking and written communication and interpersonal skills
• Excellent time management skills

Responsibilities

• Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
• Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows
• Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
• Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions
• Monitor customers’ accounts and transactions to determine those with high fraud risks
• Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation
• Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements

Preferred Qualifications

• Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage
• A combination of any two or more experience(s) is a strong advantage
• Knowledge of banking or FinTech industry regulations or standards may be necessary