E-Commerce Associate/Analyst

Summary

Join Riverside Insights as an E-Commerce Associate/Analyst and play a vital role in shaping the future of our digital commerce experience. Support the transition to a new headless commerce platform by leading analysis, QA, documentation, and vendor coordination. Your work will directly impact the performance and reliability of the ecommerce experience, delivering a seamless and scalable solution. You will track and analyze eCommerce performance metrics, support A/B testing, conduct QA for eCommerce components, monitor stakeholder requests, maintain dashboards and reporting tools, and collaborate with cross-functional stakeholders and vendors. Maintain clear documentation of digital workflows and processes. This role requires a Bachelor's degree and 0-2 years of experience in a relevant field.

Requirements

• Bachelor's degree in a relevant field (Business, Marketing, Economics, Data Analytics, Statistics, etc)
• 0–2 years of experience in eCommerce, digital marketing, retail analytics, data analysis or reporting roles
• Strong analytical mindset with the ability to interpret eCommerce funnel data (e.g., conversion rate, AOV, bounce rate) and extract actionable insights that inform strategic decisions and conversion optimization initiatives
• Proficiency in Excel/Google Sheets (e.g., pivot tables, formulas, VLOOKUP), Google Analytics, and Tableau to support robust data visualization, structured reporting, and dashboard updates that clearly communicate findings to both technical and non-technical stakeholders
• Experience with eCommerce platforms (e.g., HubSpot or similar) and a demonstrated ability to QA and validate site flows, pages, and features pre-launch for accuracy and readiness
• Critical thinker with strong attention to detail, ensuring data accuracy and consistency across A/B testing, CX reporting, and subscription performance tracking
• Effective cross-functional collaborator, comfortable synthesizing inputs from marketing, CX, and external vendors to support campaign measurement, customer journey insights, and competitive analysis
• Proactive and organized, able to manage multiple data and reporting requests, maintain clear documentation, and meet project deadlines consistently
• Strong written and verbal communication skills, with the ability to present data-backed stories to stakeholders, clarify technical findings, and support decisions with confidence
• Adaptability and curiosity, eager to learn new tools and systems in support of a future-state, headless commerce platform and evolving digital experiences

Responsibilities

• Track and analyze eCommerce performance metrics (e.g., traffic, AOV, cart abandonment, revenue) to uncover insights that inform UX improvements, conversion rate optimization, and campaign strategies
• Support the setup, execution, and reporting of A/B tests and performance experiments in collaboration with Product, Design, and Marketing teams
• Conduct QA for eCommerce components, CMS pages, and site features to ensure consistency, functionality, and readiness ahead of key launches
• Monitor ServiceHub tickets and stakeholder requests to identify recurring issues, resolve blockers, and document improvement opportunities across the eCommerce experience
• Maintain dashboards and reporting tools to visualize funnel metrics, subscription renewal performance, campaign results, and communicate insights to cross-functional stakeholders
• Collaborate with Marketing, CX, and external vendors (e.g., HubSpot, GA4, CMS) to align on data requirements, escalate technical issues, and support subscription retention efforts
• Maintain clear documentation of digital workflows, subscription processes, and operational playbooks to support platform migration and the successful launch of the new headless commerce experience

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid short-term and long-term disability
• Supplemental life insurance options
• Company paid Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Premium subscription to Calm for employee and dependents
• Company paid time off (PTO)
• 13 named holidays, 2 floating holidays, and 4 early-release half days
• Quarterly Focus Days
• Flexible work arrangements
• Work-from-home expense reimbursement
• Tuition Reimbursement Program
• Company orientation and 30/60/90 Day Onboarding