PartnerHero is hiring a
E-commerce Customer Support Specialist II

Summary

Join PartnerHero's Customer Support Teams as a talented individual who cares about details and is always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy.

Requirements

• 1+ years of customer support experience
• Advanced (C2) English Level; written and spoken
• Highly organized and detail-oriented individual who is capable of managing multiple tasks and priorities
• Excellent time management, organizational skills, communication skills, and customer care skills
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment
• Strong conflict resolution skills
• Ability to properly understand and convey tone via spoken and written communications
• Creative problem-solving skills

Responsibilities

• Providing an amazing customer experience across all channels including phone, email, and live chat
• Able to handle different levels of customer inquiries ranging from order status, and product inquiries, to company policies
• Showing a strong comprehension of all policies and procedures
• Resourceful by working cross-functionally to solve complex customer inquiries
• Escalating common trends from calls and emails to ensure swift action is taken
• Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
• Able to work independently and collaboratively
• Strong written and verbal communication skills
• Responding to customer inquiries with empathy and attentiveness
• Completing your tasks with less direction and making educated decisions about your work as needed
• Following workflows independently and prioritize the tasks assigned to you based on urgency and importance

Benefits

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development