AdKings Agency is hiring a
eCommerce Operations Specialist/Manager

Summary

The eCommerce Operations Specialist manages all aspects of eCommerce operations to ensure a seamless customer journey, maximize profitability, and maintain efficient processes and policies. They require at least 5 years of experience in eCommerce Operations, fluency in English, good experience with supply chain, procurement, logistics, and warehouse management, and experience in the B2C digital retail market.

Requirements

• Minimum of 5 years of experience within eCommerce Operations
• Fluent in English (speaking, writing, and reading)
• Good experience with supply chain, procurement, logistics, and warehouse management
• Experience in the business-to-consumer (B2C) digital retail market within the eCommerce space
• Agile, and ability to work in a face-paced working environment. Startup experience is a big plus
• Experience in managing stakeholders, client relations, and vendor management
• Excellent communication and presentation skills, time management, and ability to multitask
• Good with Project management, reporting, data analysis, and dashboard management
• Able to work within the EU timezone

Responsibilities

• Manage all aspects of eCommerce operations website across clients' journeys and experiences
• Develop the necessary sales and marketing strategies, and execute them
• Implement the right tools, software, and technologies for effective website eCommerce operations
• Ensure day-to-day website's (Shopify) operations and platform are running smoothly from technical aspects including site navigation, content development, checkout funnel, and promotional campaigns
• Develop and manage dashboards, reporting structure, OKRs, KPIs, SOPs, Metrics, and Compliance standards
• Automate all aspects of the website and eCommerce operations using all the necessary tools, APIs, and plugins
• Anticipate the risk factors across the operations, and build business sustainable plans
• Elevate the business profitability based on the set goals and objectives using all necessary marketing and branding aspects including social media, SEO, and others
• Analyze metrics and data, marketing reports and results, and profit margins
• Manage inventories, refunds, customer support, and pricing
• Manage and develop processes, procedures, and policies, and make sure that they are up to date and meet international standards and requirements

Benefits

• Interesting, challenging, fast-growing projects
• Strong and open-minded, transparent team
• An environment that will push you to grow and evolve
• Freedom to make decisions (and fails!)
• Fully remote team, flexible times (according to clients or team needs)
• Non-corporate, ever-evolving environment
• Results and solutions-oriented environment