Remote Editor - Spanish

Summary

Join our team as a Spanish Language Editor at Career.io, where you'll provide high-level support to Spanish writers while implementing ongoing quality control and improvement initiatives. This is a 100% remote/work-from-home role.

Requirements

• Native or equivalent proficiency in international and business Spanish; exceptional oral and written communication skills with success in engaging with a diverse range of individuals at multiple internal and external levels
• Keen attention to detail and strong editorial, organizational, prioritization, and time-management skill
• Proven ability to develop and maintain positive, collaborative, respect-based relationships with colleagues, clients and contractors
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Bachelor's degree or equivalent in a writing-intensive field (literature, history, anthropology, etc.) is strongly preferred
• Proficiency with Google Applications, Microsoft Office Suite, and web-based applications
• Ability to work independently in a remote environment while collaborating closely via video conferencing and chat applications in a team environment

Responsibilities

• Provide hands-on mentorship for new writers
• Complete audits of writer orders to assess performance and determine/update writer score
• Review, score, and respond to projects for newly onboarded writers to generate writer scores and expedite alignment with quality standards
• Provide detailed, collaborative follow up with writers regarding quality concerns and company/brand expectations
• Evaluate drafts for refunded/reassigned orders to assess eligibility for payment
• Track writer quality trends for future follow-up; escalate critical or persistent issues to management
• Respond to questions regarding standards, collaborate regarding effective strategies, and escalate complex/repeatedly rejected projects to management
• Recommend document and communication strategies to writers to address unusual client needs
• Craft and update templates, strategy guides, and communication scripts for writers
• Serve as a tier-2 resource for escalated client concerns related to documents, communicating in writing and by phone to address quality concerns, gather feedback, explain strategies and best practices, and expedite resolution
• Assist new writers with determining the appropriate protocol for de-escalating clients (i.e. free services)

Benefits

100% remote/work-from-home role