Education Architect

Summary

Join Grafana Labs as an Education Architect and drive successful business outcomes for our customers in the observability space. You will be part of the Professional Services department, enabling the use of Grafana products through various training methods. You will influence customer adoption, build training processes and tools, and shape how customer training is scoped, created, and delivered. This role involves working directly with customers, developing training materials, delivering sessions, and collaborating with various teams. The ideal candidate is an experienced trainer or solutions engineer/architect with a background in observability/monitoring. You will need strong presentation, writing, and technical skills, along with the ability to manage multiple projects and meet deadlines.

Requirements

• 3+ years of experience working directly with customers as either a trainer or a solutions engineer/architect, including training customers on technical software, scoping customer needs, and planning training schedules
• Be experienced with a variety of delivery methods, including VILT, in-person training, and open-ended Q&A sessions
• Excellent presentation and writing skills and ability to clearly articulate complex technical concepts
• Strong ability to learn new technologies quickly
• Experience with prioritizing and managing your own projects in order to meet tight deadlines
• Experience as an SRE, Cloud Architect, DevOps engineer, or system administrator

Responsibilities

• Work with customers to define and scope their training needs
• Plan and develop computer based training and hands-on labs for training and workshops. Use your knowledge of the Grafana stack to expand the capabilities of our hands-on exercise environments
• Deliver online and in-person sessions on the entire Grafana stack of technologies. You will also assist our curriculum development team with reviewing educational materials and our Professional Services team in building the right sandbox environments for our customers to learn in
• Plan schedules for customer training engagements, including recruiting SMEs from the Professional Services or Sales Engineering teams as needed for advanced topics
• Continuously improve training content to ensure accuracy, completeness, and appropriateness for the intended audience
• Provide feedback and suggestions for new or revised content from customer sessions, our community forums, and our community Slack
• Continuously grow your knowledge of the Grafana stack of technologies

Preferred Qualifications

• Experience in using or administering the Grafana technology stack
• Familiarity with metrics, monitoring, and/or observability technology

Benefits

• Equity
• Bonus (if applicable)