Educational Support Representative

Summary

Join Nerdy, a revolutionary education technology company, as an Educational Support Representative! In this fully remote, full-time role, you'll consult with families to understand their educational needs and recommend personalized learning solutions. You'll guide them through the purchase process, contributing to their academic success and achieving sales targets. This position offers a competitive base salary, bonus potential, comprehensive benefits, and opportunities for career growth. Paid training is provided, and you'll utilize cutting-edge technology to make a real difference in students' lives. Help us transform education and join our fast-growing team!

Requirements

• High empathy and emotional intelligence to understand families' educational needs and make product/service recommendations
• Comfort in asking for sales and payment for mutually agreed-upon solutions
• Strong interpersonal skills and ability to adapt in a high phone volume environment
• Strong desire to help customers achieve learning outcomes and belief in high-quality online learning
• Confidence in communicating via phone with potential clients
• Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment
• Work 35-40 hours per week, including evening shifts (12 pm - 8:30 pm PST) after training
• Understanding that Nerdy is an apolitical company focused on helping people learn

Responsibilities

• Handle inbound calls and outbound call-backs to potential customers interested in tutoring, courses, or homeschool support
• Conduct consultative conversations to understand customer needs and recommend customized solutions
• Influence prospective students/families to purchase services or schedule follow-up conversations
• Meet monthly performance targets by leveraging educational experience and company training
• Attend paid live and pre-recorded training sessions
• Work some evenings and weekends after training
• Adhere to guidelines to ensure consistent customer experience and sales achievement

Preferred Qualifications

• Education, teaching, or tutoring experience
• Bachelor's degree

Benefits

• $40,000 annualized base compensation, plus overtime pay eligibility
• $3,000 annualized variable compensation target
• Comprehensive benefits package including health insurance
• 401K matching plan with no vesting
• Paid time off and company-paid holidays
• Company-issued equipment (MacBook and headphones)
• Free Varsity Tutors Learning Membership for employee and household
• Fully Remote Position
• Accelerated career advancement opportunities and promotion system
• Company-issued laptop, headphones, and latest software
• Training program with ongoing career development and growth opportunities
• Training in industry-leading communication and sales techniques
• Become an expert in educational products and programs