Eflorist Technician

Summary

Join Teleflora as an eFlorist Technician and provide exceptional website assistance and customer service to our member florists. You will troubleshoot website issues via phone, email, and chat, handle data entry and website setup, manage artwork and image loading, and assist with marketing and SEO. This remote position, based in the Paragould, AR area with one day a month in the office, requires strong technical and communication skills, experience with website design, and familiarity with various software programs. Teleflora offers a competitive benefits package, including medical, vision, dental, and 401k, along with opportunities for professional development and internal mobility.

Requirements

• High school diploma or equivalent, college business course, technical course certification, or an undergraduate degree
• Experience working with hospitality industry, travel related work or public relations work
• Familiarity and experience with the Internet and websites
• Basic knowledge of MS-Word, Excel and Outlook
• Ability to grasp technical concepts and to communicate these concepts in a manner that non-technical florists can understand them
• Handle multiple tasks and have a strong attention to detail in a fast paced environment
• Work independently as well as in teams
• Demonstrate technical aptitude and enthusiasm in various system technologies and disciplines
• Maintain a fast and consistent activity pace at all times
• Portray high levels of professionalism, appearance, motivation, and positive attitude
• Must be capable of working extended hours to meet company peaks
• Strong time management skill and able to meet stringent deadlines

Responsibilities

• Troubleshoot and support all customers via phone, email or chat with website questions/issues
• Data entry, setup of web sites and proof site content
• Research and register URL’s, scan, create, and load artwork, logos and custom images from variety of sources
• Assist in communicating changes and updates to the program to Teleflora Staff
• Assist with basic search engine optimization, marketing through social media, online marketing and branding
• Assist with daily departmental operations as required
• Additional duties as assigned

Preferred Qualifications

• Previous floral shop or related industry experience
• Experience creating/designing web sites and graphic design skills
• HTML, CSS experience
• Knowledge of Photoshop
• Basic knowledge of search engine optimization, marketing through social media, online marketing and branding
• Experience in small business consulting

Benefits

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving ( wonderfulgiving.com ) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health