Elearning Content Localization Project Manager

Summary

Join KnowBe4 as an eLearning Content Localization Project Manager and support our Courseware teams by managing administrative tasks and coordinating projects. You will act as a liaison between the eLearning/Courseware Translations Management team, Courseware teams, and translation/localization vendors. This role involves managing project documentation, resolving issues, ensuring timely project completion, and building reports. You will also contribute to creating diverse, equitable, and inclusive content while ensuring WCAG 2.1 compliance. The position requires project management certification or equivalent experience, an associate's degree or equivalent, and experience with localization/translation of eLearning materials.

Requirements

• Project Management Certification (PMP) (or equivalent experience)
• Associate’s Degree in international studies, linguistics, cultural studies or other relevant field (or equivalent experience)
• Experience with localization/translation (preferably of eLearning materials)
• Experience with at least one other language and/or culture at basic level
• Excellent communication skills, written and verbal
• Computer savvy
• Accustomed to using G Suite
• Adept at creating spreadsheets and tables
• Able to jump into any application and learn it quickly
• Excellent organizational skills
• Can handle a wide variety of tasks from talking on the phone with a vendor or customer to putting together complex spreadsheets
• The ability to coordinate the various aspects of a project and stay on top of milestones
• Strong prioritization and time management skills
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)

Responsibilities

• Work with translation & localization vendors on quoting, procuring, assigning & maintaining projects in our vendor management system
• Serve as the liaison between the Translations Management teams, vendors, and the Courseware teams
• Update and maintain individual project documentation
• Assist in the preparation of assets for for translations /localization team & vendors
• Update translations team, QA team & vendors to resolve issues and ensure timely completion of projects
• Update issue logs for translations / localization projects
• Communicate and stay abreast of localization checklists
• Assist with documentation of procedures & workflow for translation projects
• Assist with documentation decisions made by translations & QA teams with regard to translations
• Build and prepare reports to reflect team activity and translations launched for use by Sales and CSM teams
• Research and respond to Localization Requests received from CSM and Sales teams
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Preferred Qualifications

Experience with project management software is a plus, however not required

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code