Remote Elite Travel Advisor, Trilingual Speaker

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Ten Lifestyle Group

📍Remote - Malaysia

Job highlights

Summary

Join our APAC team in Malaysia as a Travel Expert to fulfill leisure travel requests and provide exceptional customer service skills.

Requirements

  • Demonstrated experience in a dedicated Cruise ship sales role in a travel agency, tour operator or concierge business
  • Experience working as a Cruise Specialist within a Travel Agency
  • Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business
  • Experience working as a Cruise Specialist would be an advantage
  • Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
  • A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel
  • Proven success in putting together luxury holidays for affluent clients
  • Superb attention to detail especially when working under pressure
  • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • The ability to multitask and handle several projects at the same time
  • High adaptability to a dynamic changing environment
  • Self-motivation, committed and possess initiative & drive in the job
  • Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
  • Fluent English/Mandarin/Cantonese - written and spoken
  • Attention to detail and able to work independently
  • Strong team player with good interpersonal and communication skill

Responsibilities

  • Fulfill leisure travel requests on behalf of our members, including scheduled, no frills and chartered flight only requests
  • Use exceptional customer service skills, commercial judgement, skillful use of the job management system and GDS booking technology (preferably Amadeus)

Benefits

  • A competitive salary depending on experience, plus performance-based bonus
  • Annual Internet Allowance: MYR 2,400
  • Remote work arrangement (T&Cs - within Malaysian borders)
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - possibilities to Travel and Work!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

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