Email And Sms Operations Associate

Summary

Join Rula, a company dedicated to improving mental healthcare accessibility, as their Email + SMS Operations Associate. You will play a crucial role in shaping patient engagement through email and SMS campaigns, data analysis, and program optimization. This position requires collaboration with various teams to build personalized automations, enhance reporting, and expand testing initiatives. The ideal candidate thrives in fast-paced environments, possesses strong organizational skills, and is detail-oriented. If you're passionate about using data-driven strategies to impact mental healthcare, apply now!

Requirements

• 3+ years of experience managing the planning and execution of email + SMS campaigns via highly intelligent email + communications platforms (preferably Iterable)
• 3+ years of experience interpreting, communicating, and actioning on key lifecycle analytics via complex data systems and tools (preferably Looker)
• Experience running lifecycle marketing test + learn optimization programs
• Experience using handlebar logic and segmentation to customize lifecycle experiences and communications

Responsibilities

• Execute and optimize email + SMS campaigns
• Analyze campaign performance data
• Ensure lifecycle program compliance and structure
• Collaborate with cross-functional teams to build intelligent, personalized automations
• Refine reporting and analytics capabilities
• Expand test-and-learn program to improve patient engagement

Preferred Qualifications

• 1+ years experience at a high-growth start-up
• Comfortable working with HTML
• Experience with SQL
• Experience using BI tools (preferably Looker)
• Experience with technical and legal requirements for email + sms, namely domain health + email deliverability, channel compliance, and HIPAA compliance

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs : Fetch, SmartSpend, Ladder, SoFi