Email Deliverability Principal II

Summary

Join Braze as an Email Deliverability Principal II and become part of the customer-facing deliverability team. You will work directly with customers to provide reporting, best practices, and recommendations to improve their email programs. You will collaborate with various teams at Braze, including Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that enhance both customer and team experiences. This role requires a deep understanding of deliverability concepts and customer management skills, with 8-10 years of experience in providing deliverability-specific services at an ESP, agency, or large brand. You will be responsible for providing advanced deliverability support to customers and internal teams, carrying and servicing a portfolio of assigned customers, conducting in-depth investigations and audits, assisting customers with blocklists and spam traps, helping customers produce schedules for IP warming, monitoring individual customer email metrics, providing in-depth analysis of performance quality measurements, and developing long-term strategic deliverability plans for high-touch, high-visibility brands. You will also ideate on and lead strategic projects that help to mature process, product, thought leadership, or customer education.

Requirements

• Mastery in deliverability concepts and customer management skills
• 8-10 years of experience providing deliverability-specific services at an ESP, agency, or large brand
• Well-versed in industry best practices
• Success in the identification and remediation of deliverability issues
• Experience in presenting deliverability issues in a meaningful, consumable format to customers
• Polished, articulate ambassador for the team and for the company

Responsibilities

• Provide advanced deliverability support to our customers and our internal teams
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
• Help conduct in-depth investigations, reviews, and audits into email sending practices
• Assist customers with blocklists, spam traps, and issues with ISPs
• Help customers produce schedules for IP warming and monitor their warming progress
• Monitor individual customer email metrics and help improve their sending reputation
• Provide in-depth analysis of performance quality measurements, to ensure customer programs are continuously improving
• Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
• Ideate on and lead strategic projects that help to mature process, product, thought leadership or customer education

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®