Emr Systems And Support Analyst Ii

Summary

Join Natera as an EMR Systems and Support Analyst II and contribute to the development, support, and rollout of our Electronic Health Record system and related IT systems. You will play a key role in optimizing workflows by building tailored applications for our laboratory's needs. This involves understanding user needs, gathering feedback, and participating in all phases of the system development lifecycle. You will also create documentation, conduct testing, and maintain program configurations. Strong collaboration and communication skills are essential, as is a deep understanding of healthcare processes and technology. This remote position offers competitive benefits and the opportunity to work with a leading global company in cell-free DNA testing.

Requirements

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience
• Minimum 5 years of direct experience
• Proficient in the use of Microsoft Office tools

Responsibilities

• Develop deep understanding of Natera’s users to deliver an outstanding user experience
• Solicit customer feedback and funnel new requirements and product changes back into software development
• Participation in all phases of the system development life cycle including development of use cases and evaluation of software solutions
• Research to develop, configure, and modify moderately complex information systems
• Create documentation of business requirements, current and future state workflows
• Design, configure, test, debug, document, and maintain program/application configurations
• Coordinate all testing phases of associated applications during implementations and upgrades
• Support existing functionality with further expansion to other Natera groups where necessary
• Develop strong relationships with end user communities, customers, and business partners
• Become a product expert and subject matter expert on Natera’s deployed EMR software products
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Maintain a current status on Natera training requirements

Preferred Qualifications

• EMR Analyst Certification
• Healthcare/Biotech industry experience
• Strong understanding of healthcare business process and technology
• Basic understanding of clinical workflows and terminology
• Healthcare IT experience in acute care or ambulatory care settings
• Working knowledge of IT solutions and interfacing

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program