Datacom is hiring a
Endpoint Analytics Specialist

Summary

Join Datacom as Endpoint Analytics Lead and be responsible for developing processes for endpoint analytics services and analytics platforms. You will deploy endpoint analytics services to customers, proactively analyse analytics data from customer endpoints, and assess and recommend innovative use of new features and technologies related to endpoint. As a key member of the Intelligent Workspace team, you will work with the endpoint engineering team to proactively remediate incidents and manage licencing for the customers chosen endpoint analytics platform.

Requirements

• 5 years of IT industry experience
• Experience in an Endpoint Management role
• Proficient with endpoint analytics tools and platforms
• Skilled in supporting desktops, laptops, and a variety of end-user devices, including mobility technologies, within a corporate environment
• Advanced skills in end-user management, utilizing both modern and traditional SOE management methodologies
• Demonstrates strong analytical and problem-solving abilities
• Proven experience in leading and managing teams effectively
• Understands the implications of work and provides well-considered recommendations for solutions
• Ensures adherence to budgets, schedules, work plans, and performance requirements
• Frequently interacts and networks with a variety of stakeholders and team members within their area of expertise
• Capable of working in large, collaborative teams to achieve organizational goals
• Excellent skills in building and managing customer relationships
• Strong verbal and written communication skills, with the ability to convey technical information effectively across various levels. Effective presentation skills
• Familiar with hardware and software vendor support processes, including product lifecycles

Responsibilities

• Developing processes for the implementation, ongoing support, and maintenance for endpoint analytics services and analytics platforms
• Deploying endpoint analytics services to customers
• Pro-actively analysing analytics data from customer endpoints
• Assessing and recommending innovative use and implementations of new features and technologies related to endpoint with the objective of enhancing customer experience whilst driving efficiencies into all aspects of service delivery
• Providing recommendations to customers on proactive remediation
• Working with the endpoint engineering team to proactively remediate incidents
• Managing licencing for the customers chosen endpoint analytics platform
• Automating processes to support proactive incident resolution using data analytics