Improvado is hiring a
Engagement Lead

Summary

Join our team as an Engagement Lead to execute and lead complex Professional Services projects, leveraging your expertise in solution design, data modeling, marketing, or BI. You'll engage with C-level clients, collaborate with internal stakeholders, and drive value through project outcomes.

Requirements

• Proficient in English and capable of engaging effectively in a client-facing capacity
• A track record of directly managing and executing projects, with a minimum of 3 years in client-facing roles such as Project Lead, Customer Success Manager, Sales Engineer, Account Manager, or similar
• Demonstrated expertise in leading cross-functional teams with a commitment to strong interpersonal skills
• Technically savvy, with the ability to not just coordinate but also to drive the technical aspects of project delivery management, system analysis, or technical pre-sales
• A consummate professional who is personable and dedicated to client stewardship
• Exceptionally organized and adept at juggling multiple tasks and clients
• Stellar communication and collaboration skills, ensuring seamless teamwork across departments

Responsibilities

• Prioritizing customers with a commitment to excellence in support
• Independently and accurately creating project and resource plans while collaborating with clients and internal Professional Services practice leads
• Ensuring projects align with Professional Services standards, stay within budget, and adhere to timelines
• Engaging in client consultations and leading meetings with a strategic mindset
• Managing client relationships hands-on through comprehensive project execution
• Partnering closely with Sales, Engineering, Product, and Support to align with the company's strategic goals

Preferred Qualifications

• Experience in delivering Professional Services in a SaaS/AdTech company, strategic consulting firm, or large system integrator, especially within a high-growth or fast-paced environment
• Project management proficiency in SaaS, Big Data, or high-traffic projects
• Knowledge of MarTech/AdTech industry practices
• Solid technical foundation (SQL, API, programming, etc.)

Benefits

• Remote-first environment
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement