Engagement Manager

Redis Logo

Redis

πŸ“Remote - India

Summary

Join Redis as an Engagement Manager and enjoy a dual role within the Professional Services organization. Collaborate with the sales team to create service proposals and manage the delivery of service projects to clients. This position requires managing a portfolio of customers, ensuring project success, and leveraging Redis Enterprise subscriptions. You will develop technical expertise in Redis technologies, build strong customer relationships, and contribute to product improvement. The ideal candidate possesses a technical background, proven project management experience, and excellent communication skills. Redis offers a rewarding work environment with competitive benefits.

Requirements

  • 5+ years of consulting and engagement management experience serving enterprise customers
  • Excellent communication skills, including presentation, oral, written and listening capabilities. The ability to facilitate discussions and resolve conflicts is vital
  • Experience with new technology adoption, business transformation and change management
  • Project Management Professional (PMP) and/or Agile Scrum certifications
  • BS in Computer Science / B.A. or equivalent technical work experience

Responsibilities

  • Collaborate with our Sales organization to develop effective account strategies and identify new business opportunities within an existing account
  • Manage professional services engagements by defining deliverables, timelines and reporting procedures, and driving projects to successful completion
  • Own the success of your portfolio of customers, including project execution, retention, renewal and upsells. Ensure that customers fully leverage their Redis Enterprise subscriptions and services on an ongoing basis and derive maximum value from their investments
  • Develop technical expertise with Redis, Redis Enterprise and Redis Stack and leverage that expertise to develop SOW proposals and guide technical discussions during consulting engagements
  • Develop business strategies that enable customers to grow in deployment maturity and competence and successfully execute key database projects
  • Develop deep relationships with customers. Travel to customer sites, trade shows and sales prospects as needed
  • Use customer feedback and insights to improve product and technical materials, while providing feedback to Product Management and R&D teams

Preferred Qualifications

  • Previous experience with open-source solutions and/or NoSQL platform products is a plus
  • Professional Services and/or Development Management experience is a big plus

Benefits

  • Competitive salaries and equity grants
  • Unlimited time off to promote a healthy work life balance
  • Frequent team celebrations and recreation events
  • Home internet & phone stipend
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO

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