Engineering Manager

Summary

Join Customer.io as an Engineering Manager to lead the In-App squad within the Messaging Channels team. You will oversee the technical execution of features like in-app messaging and push notifications, impacting millions of daily users. This role requires collaboration with Product and Design teams to define messaging strategies and ensure solutions are scalable and secure. You will mentor engineers, drive cross-functional initiatives, and advocate for user preferences. The position is fully remote, offering a competitive salary and comprehensive benefits.

Requirements

• Has 3+ years of experience managing software engineering teams, ideally in a SaaS environment or with a focus on messaging or marketing platforms
• Has technical expertise in building and scaling backend systems or full-stack applications, with prior senior-level engineering experience
• Can partner effectively with Product Managers and Designers to deliver impactful, user-focused solutions
• Is familiar with building reliable, scalable systems, and is excited by discussions around infrastructure performance and optimization
• Thrives in a remote, asynchronous environment and can communicate effectively across time zones
• Brings a strong product mindset and a passion for solving customer problems through innovative engineering
• Has experience mentoring engineers and fostering a collaborative, high-performing team culture
• Works within North/South American time zones

Responsibilities

• Lead the In-App squad, mentoring engineers and fostering a culture of collaboration, innovation, and continuous improvement
• Oversee the technical execution of features like in-app messaging, push notifications, and integrations with emerging channels like WhatsApp and RCS
• Partner with Product and Design teams to define a strategy for delivering robust, scalable, and secure messaging solutions that meet customer needs
• Drive cross-functional initiatives and align engineering goals with business objectives and product strategy
• Participate in technical design discussions, ensuring solutions are architecturally sound, reliable, and cost-effective
• Ensure the team delivers high-quality work through effective project management, code reviews, and engineering best practices
• Advocate for end-user preferences in every engineering decision, ensuring that performance, reliability, and user respect remain top priorities
• Be hands-on where needed—engaging in code reviews, troubleshooting, and architectural discussions to unblock the team

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year