English-French Bilingual Virtual Assistant

Summary

Join 20four7VA as a Bilingual Business Support VA, supporting a Montreal-based service business specializing in residential gutter cleaning and related services. This Junior Level position requires 20 hours/week, Monday-Friday, with a focus on client communication and operational streamlining. You will answer inbound calls in English and French, provide service information and perform sales, generate price estimates, schedule jobs, manage online reviews, and assist with light admin tasks. The ideal candidate is fluent in English and French, has sales experience, strong phone etiquette, and tech-savviness with Google Workspace, VoIP, and CRM tools. This role offers competitive rates, weekly payments, annual rate increases, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Fluent in English and French (spoken and written)
• Strong phone etiquette and customer service orientation
• Tech-savvy with experience using Google Workspace, VoIP systems, and CRM tools
• Ability to work independently, stay organized, and manage time effectively

Responsibilities

• Answer inbound calls from prospective clients in both English and French
• Provide service information and perform sales over the phone
• Generate price estimates using tools like Google Maps
• Schedule jobs and coordinate bookings
• Forward qualified inquiries and exceptions to the owner
• Maintain accurate call logs, lead follow-ups, and status reports
• Manage online reviews and client feedback
• Assist with light admin tasks such as payroll, invoicing, and tracking expenses

Preferred Qualifications

• Sales experience preferred, especially in service-based industries
• Experience with Google Maps or online property viewing for quoting is a plus
• Basic knowledge of bookkeeping or payroll tools is an asset

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you