ENOC Engineer II

Summary

Join Experian's Network Operations team as a Network Engineer to provide operational support and reduce MTTR. You will collaborate with security, build, and operational teams to maintain a secure network infrastructure, adhering to strict security requirements. Responsibilities include incident troubleshooting, network and security system monitoring across various environments (AWS, Azure, GCP, on-premises), documentation using various tools, process improvement, and technical communication. The role requires 4+ years of experience managing network technologies in a large global environment and expertise in firewalls, WAN technologies, load balancers, virtual networking, packet capture analysis, and network monitoring tools. The position is a permanent, home-based role in Costa Rica, offering various benefits.

Requirements

• 4+ years of experience managing network technologies in a large globally diverse environment
• Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortinet) and packet inspection techniques
• Experience commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization, Switching, Routers
• Experience of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v
• Experience with packet capture and analysis using WireShark
• Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop
• Expertise working with Telecommunications carriers
• Experience with ITIL incident, problem and change management
• Experience exercising judgment in complex, high pressure situations
• Ability using established processes and documentation

Responsibilities

• Provide direct incident troubleshooting support and management, working with internal and external customers and vendors when needed
• Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
• Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
• Work with leadership and other teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications to gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

Preferred Qualifications

Experience working with Citrix Netscaler or F5 load balancers is beneficial

Benefits

• Medical, life, vision and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Birthday day off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program