ENOC Engineer II

Summary

Join Experian's Network Operations team as a Network Engineer to provide operational support and reduce MTTR. You will collaborate with security, build, and operational teams to maintain a secure network infrastructure, adhering to strict security requirements. Responsibilities include incident troubleshooting, network and security system monitoring across various environments, documentation using specified tools, process improvement, and technical communication. The role requires 4+ years of experience managing network technologies in a large global environment, expertise with firewalls and WAN technologies, and experience with various network monitoring and diagnostic tools. This permanent, home-based position in Costa Rica offers benefits such as medical, life, vision, and dental insurance, paid time off, and more. The schedule is Tuesday-Saturday or Sunday-Thursday, 11:00 AM – 8:00 PM Central time.

Requirements

• 4+ years of experience managing network technologies in a large globally diverse environment
• Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortinet) and packet inspection techniques
• Experience commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization, Switching, Routers
• Experience of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v
• Experience with packet capture and analysis using WireShark
• Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop
• Expertise working with Telecommunications carriers
• Experience with ITIL incident, problem and change management
• Experience exercising judgment in complex, high pressure situations
• Ability using established processes and documentation

Responsibilities

• Provide direct incident troubleshooting support and management, working with internal and external customers and vendors when needed
• Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
• Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
• Work with leadership and other teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications to gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

Preferred Qualifications

Experience working with Citrix Netscaler or F5 load balancers is beneficial

Benefits

• Medical, life, vision and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Birthday day off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program