Enrollment Associate

Summary

Join Strive Health as an Enrollment Associate and make a real difference in the lives of kidney disease patients. You will educate patients about eligible healthcare services, schedule appointments with our provider team, and collect sensitive patient information. This remote, high-call-volume role requires building strong patient relationships and effectively presenting Strive's care model. Success is measured by key performance indicators like daily contacts and first-call resolution. You will report to the Lead, Enrollment. The position offers competitive compensation and a comprehensive benefits package.

Requirements

• 2+ years’ of combined education, experience, or certification related to patient enrollment
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Responsibilities

• Make outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedule patients for provider visits
• Understand patient requirements, leading with empathy for individual healthcare needs
• Ask the right questions to gain trust and a thorough understanding of individual patient needs
• Discover and act on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient
• Nimbly address inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received

Preferred Qualifications

• 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center
• 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions
• 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes
• Comfortable asking health-sensitive questions and selling healthcare services in a warm, empathetic, and caring manner
• Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve
• Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals
• Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s mission to help kidney disease patients access better care
• The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients

Benefits

• Medical, dental, and vision insurance
• Two employee assistance programs (EAP)
• 401k with employer match
• Employer paid and voluntary life and disability insurance
• Health and flexible spending account
• Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals
• Eight weeks of paid living donor leave
• A well-being bundle with Carrot Fertility and Peloton at no cost
• Annual professional development stipend
• Mental health and financial wellness resources