Enterprise Customer Success Manager

Summary

Join Datadog as an Enterprise Customer Success Manager and proactively drive new product adoption and foster strong relationships with our largest and most strategic customers. You will advocate for customers internally, focusing on positive customer experiences and leveraging a defined methodology to understand their needs and showcase Datadog's value. This role involves partnering with various internal teams, managing onboarding, and acting as a trusted advisor to clients. Datadog offers a hybrid work environment and a comprehensive benefits package. The ideal candidate possesses 3+ years of experience in customer success or account management, strong communication skills, and experience with enterprise accounts. We value diverse perspectives and encourage applications from individuals passionate about technology.

Requirements

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required

Responsibilities

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package
• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan and match
• Paid time off
• Fitness reimbursements
• A discounted employee stock purchase plan
• Hybrid workplace