Enterprise Customer Success Manager

Summary

Join Datadog as an Enterprise Customer Success Manager and proactively drive new product adoption and foster strong relationships with our largest and most strategic customers. You will advocate for customers internally, focusing on positive customer experiences and growth opportunities. This role involves utilizing a defined methodology to understand customer needs and convey product value. Datadog offers a hybrid workplace model, prioritizing work-life harmony. The position requires strong communication, collaboration, and experience in customer success or account management within the B2B tech space. Fluency in Thai and English is essential. Datadog provides a comprehensive benefits package, including professional development opportunities and stock options.

Requirements

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• You have business-level fluency, both in verbal and written communication, in Thai as you will be working with customers speaking this language and you are comfortable in English as this is our company's day to day communication language

Responsibilities

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package
• Hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them