Enterprise Customer Success Manager

Summary

Join Rinsed, a B2B SaaS company revolutionizing the car wash industry, as a Customer Success Manager. You'll play a crucial role in onboarding, engaging, and retaining customers, ensuring they maximize the value of our platform. This involves managing the entire customer journey, providing expert advice, gathering product feedback, and troubleshooting issues. You'll work closely with the engineering team and contribute to the company's growth. The ideal candidate is detail-oriented, self-motivated, and passionate about customer success. Rinsed offers a competitive salary and benefits, including unlimited PTO and comprehensive health insurance.

Requirements

• Have a Bachelor’s degree or equivalent work experience, with 1+ years of experience working in Account Management, Customer Success, Customer Support, Implementation, or a relevant role
• Be a multi-tasker and self-starter, with strong time management and prioritization skills
• Have proven experience and success in ambiguous situations
• Have strong presentation skills and credibility with audiences of all levels
• Be coachable, take extreme ownership, and trust the process
• Be excited to work with a team of low-ego, intellectually-curious, doers

Responsibilities

• Execute the customer journey from the onboarding onward
• Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach
• Advise clients on car wash CRM & e-commerce best practices
• Gather product feedback and share it with the engineering team
• Triage and troubleshoot at-risk accounts and manage escalations as needed
• Assist with Customer Support and Customer feature requests

Benefits

• Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more
• Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives
• An incredible team with a great blend of hustle, productivity, and fun