Enterprise Customer Success Manager

Summary

Join SeekOut's team as an Enterprise Customer Success Manager and play a pivotal role in ensuring customer satisfaction and success. You will manage the entire customer journey, from onboarding and training to expansion and renewal, for our enterprise and strategic clients. Leverage modern tools and focus on end-user success to meet quarterly renewal revenue goals. Become a subject matter expert in SeekOut's technology and best practices, collaborating with various teams to optimize customer experience. This role requires experience as an Enterprise Customer Success Manager for a SaaS product and a strong understanding of the recruiting process. SeekOut offers a competitive salary and an industry-leading benefits package.

Requirements

• Experience as an Enterprise Customer Success Manager for a SaaS product - or a closely related role such as Onboarding, Client Success, or Account Management
• Practical knowledge of the entire recruiting process - ideally having worked in the Recruiting and/or HR Tech industry
• Exceptional verbal and written communication skills
• Excellent computer skills including Excel and experience with typical CS tools like CRM, Live Chat, Helpdesk, and Customer Success Platforms
• A great attitude and be a friendly, low-ego team player
• Have an analytical mindset with the ability to utilize data to drive decisions and strategies
• Have a continuous improvement mindset with a focus on seeking and acting on feedback

Responsibilities

• Proactively manage the end-to-end customer journey in a personalized, high-touch Customer Success model
• Own onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts
• Be responsible for meeting quarterly renewal revenue goals
• Be a Subject Matter Expert in all areas of SeekOut for our customers. This means applying our technology and best practices to solve problems around passive talent sourcing, candidate engagement, and optimizing their tech stack to always find the most qualified people
• Collaborate with Sales, Marketing, and Product teams to ensure customers get the most from SeekOut
• Own the entire customer lifecycle, including onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts

Preferred Qualifications

Direct Recruiting / Sourcing / HR Tech experience is strongly preferred

Benefits

• Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
• Stock Options
• Stipends for home office, education, and wellness
• Flexible paid time off
• Company paid holidays, including Juneteenth and Indigenous People’s Day
• Paid parental leave for birthing and non-birthing parents
• Retirement plan with company match
• In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room