Enterprise Customer Support Specialist

Summary

Join Perplexity as an experienced Enterprise Customer Support Specialist to provide exceptional support for our Enterprise Pro offer. You will support enterprise customers across U.S. and E.U. markets, solving complex issues and advising on product usage. You will work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering. Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations. Create and maintain support documentation. Track and report on key support metrics. Help with security compliance requirements specific to E.U. regulations and data protection standards. Support enterprise clients across various industries.

Requirements

• 2+ years in B2B enterprise customer support, with experience supporting European markets
• Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
• Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
• Excellent communication skills in English and additional language such as Spanish, French or German
• Experience with customer support platforms like Intercom or Zendesk
• Proven track record of high customer satisfaction in fast-paced environments
• Technical familiarity with enterprise software (engineering background not required)

Responsibilities

• Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
• Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
• Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
• Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
• Track and report on key support metrics like response times and customer satisfaction
• Help with security compliance requirements specific to E.U. regulations and data protection standards
• Support enterprise clients across various industries with their unique use cases

Preferred Qualifications

• Stripe support experience
• Knowledge of SSO implementations and API integrations
• Experience supporting AI or search products
• Familiarity with enterprise cloud storage services