Remote ePayments Agent

Summary

Join Sauce, a premier restaurant technology platform, as a Payments Support Specialist to handle payment issues, collaborate with departments, and work in a flexible environment.

Requirements

• Excellent problem solving skills with the ability to analyze and resolve payments issues quickly
• Strong attention to detail to carefully review information, identify issues and accurately document customer interactions
• You’re a team player and collaborate well with other departments such as Customer Care and Customer Success
• Experience working with ticketing systems

Responsibilities

• Responding to customer inquiries regarding payment issues and transactions
• Resolving customer complaints and disputes related to payments
• Keeping accurate records of customer interactions and transactions
• Escalating complex issues to higher-level payments support as needed
• Collaborating with other departments to resolve payment-related issues

Benefits

• Strong & Competitive Compensation Package
• Flexible Work Environment
• 10 Paid Personal/Vacation Days
• 5 Paid Sick Days