Remote Escalation Resolution Associate Spanish

Summary

Join our team at Viator as an Escalation Resolution Associate (Spanish) and support customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction.

Requirements

• Must be fluent in Spanish
• Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi)
• A minimum of six months of experience in Customer Service in an office/call centre setting
• Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
• Good command of English (verbal and written)
• Typing, phone, and computer navigation skills
• Ability to cope well in a high pressure environment while maintaining high quality outputs
• Flexibility in work hours based on scheduling needs and customer demands

Responsibilities

• Support customers by resolving their queries through phone chat and email contacts
• Ensure the highest delivery of customer satisfaction

Benefits

Hybrid: 3 times per week office attendance for day shifts, late/evening shifts will be home based