ETS Analyst - Desktop Governance & Compliance

Summary

Join Navy Federal Credit Union as an ETS Analyst – Desktop Governance & Compliance! This remote position, requiring geographical proximity to Pensacola, FL; Vienna, VA; or San Diego, CA, focuses on maintaining operational efficiency and stability in a secure technical environment. You will perform audit and risk management, patch management, support software requests, and analyze key performance indicators. The role involves collaboration with cross-functional teams, project participation, process improvement, and preparing reports using various tools. A Bachelor's degree and 3+ years of relevant IT experience are required, along with strong knowledge of specific applications and technologies. The ideal candidate will possess strong communication, analytical, and problem-solving skills.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Risk Management, or related field, or the equivalent combination of education, training, and experience
• 3+ years of IT work experience in a governance, risk, and compliance management capacity
• Strong knowledge of asset management, Windows 11, and MECM (Microsoft Endpoint Configuration Manager)
• Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications
• Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences
• Strong planning and time management skills with the ability to prioritize and execute
• Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting
• Experience in leading projects, meeting facilitation, process improvement, Systems Development Life Cycle, and agile methodologies
• Experience in supporting and facilitating audits, including progress tracking, status reporting, and the collection of artifacts
• Experience developing action plans and presenting recommendations to management
• Self-starter with a positive attitude and willingness to hit the ground running
• Ability to work independently and in a team environment
• Diplomatic in exchanging information and addressing sensitive issues

Responsibilities

• Perform audit and risk management, monitor and support removal of restricted software, desktop standards and policies, and ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices
• Perform comprehensive patch management, including patch testing, pilot research, deployment monitoring, and stakeholder communication
• Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards. Collaborate with other governing bodies for consistent application of policies and standards
• Compile, review, and prepare data to analyze key performance indicators, services, and operations
• Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools
• Prepare reporting and develop, implement, and maintain Standard Operating Procedures
• Participate in project and process improvement efforts, i.e., including sprint planning, developing road maps and project plans, and managing project deliverables
• Collaborate with cross-functional teams to gather and refine user stories and define and document acceptance criteria; Participate in story grooming to prioritize backlog items
• Analyze and re-engineer processes to improve efficiency
• Build effective relationships with team members, management, and key stakeholders
• Perform other duties as assigned

Preferred Qualifications

• PMP or similar project management certification
• Experience with ITAM and SCCM/MECM data management